REturn policy

At ChiEmi Beauty, we strive to provide you with high-quality makeup products that meet your beauty needs. We understand that sometimes situations arise where you might need to return a product. Our return policy is designed to ensure a smooth and hassle-free experience for our valued customers.

Returns Eligibility:

  • Returns can only be accepted within 30 days of the original purchase date.
  • ChiEmi will offer a refund if the item is damaged or if the customer has received an incorrect or incomplete order.

Return Process:

  • ChiEmi will offer a refund if the item is damaged or if the customer has received an incorrect or incomplete order.
  • In the event the item is damaged, please send photographs to info@chiemibeauty.com, and we will handle each order on a case by case basis.
  • ChiEmi does not accept returns or offer refunds based on customer error (example: ordering the wrong shade etc).

Refunds:

  • Once we have received photographs and determined at item is broken, damaged or shipped incorrectly, the team will offer a refund.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect product, please contact our customer service team immediately at info@chiemibeauty.com. We will arrange for a replacement or a refund, including any associated shipping charges.

Customer Satisfaction:

  • Your satisfaction is our priority, and we are committed to addressing any concerns you may have regarding our products or services. If you have any questions or need assistance, please don't hesitate to contact our customer service team.

Please note that this return policy is subject to change at the discretion of ChiEmi Beauty. We encourage you to review our policy before making a purchase. Thank you for choosing ChiEmi Beauty for your beauty needs.